Ronald Houston, MA (Hons.), MA, CQSW, Director
Ron is co-founder and a Director of PPCR. He has nearly 30 years’ public and voluntary sector experience. He has extensive experience of working on regeneration initiatives, both managing PPCR teams and ‘hands on’. He is particularly experienced in the development of effective engagement of tenants, leaseholders and freeholders in estate renewal and area regeneration initiatives.
His experience has involved working with members, officers and consumers of local authorities, central government departments and other non-statutory organisations. He has particular experience in the fields of housing stock options appraisal, governance issues and regeneration initiatives.
Ron managed the PPCR team that consulted borough-wide in Kingston upon Thames on the ‘Housing Choice’ initiative. He continues to play a role working with residents to develop Phoenix Community Housing in Lewisham, the first Community Gateway mutual RSL in London.
In June 2011, he was appointed as the Independent Tenant Advocate for Wellingborough Homes in Northamptonshire.
Ron is currently managing the PPCR team providing Lead Advisor Services for the tenant-led stock option appraisal for Cowley Resident Management Organisation in Lambeth as well as continuing to work with Phoenix Community Housing in implementing the review of the Community Empowerment Strategy.
Abraham Nomafo, LLB Hons, (Dip Legal Practice), Project Director
Abraham Nomafo has lead consultant responsibility for the training and personal development portfolio, which is delivered by a range of associate training consultants.
Abraham has a significant experience in the field having worked as a Housing Director and Senior Manager in a number of housing organisations including Local Authority housing departments, RSL and ALMOs for over 20 years.
Abraham qualified as a Solicitor in 2006 whilst managing 24,000 homes on behalf of the London borough of Greenwich. He has experience in providing training to staff and Boards on performance management, legal enforcement, governance, customer insight and care, community participation, board induction training, board governance, amongst other topics.
He also has notable experience of supporting management boards and delivering bespoke training solutions to organisations and individual mentoring and one to one coaching. Abraham has led on a number of major business and service transformation projects resulting in neighbourhood service delivery hubs in partnerships with other public and private sector partnerships. He was one of the lead officers responsible for delivering on the stock options appraisal in Greenwich Council, working closely with resident groups ensuring that residents were at the heart of the decision making process.
Loraine has over 20 years’ experience in housing, spending much of her early career working in homelessness for Westminster City Council, moving from there into private leasehold management and later into community engagement in regeneration schemes for Councils and housing associations across London.
Performance management is a key area of operation and Loraine has used this effectively in a range of organisations and recently helped Homes for Haringey retain accreditation of the Customer Service Excellence Award and more recently, Suffolk TMO in Hackney was awarded the Kitemark – a nationally recognised badge of excellence in governance and management. Engineering change is also a challenge that Loraine enjoys and the successful re-engineering of customer service structures for housing associations has had real benefits for landlords and their residents.
Loraine sits on the Board of Apna Ghar Housing Association, Hammersmith and Fulham Community Gateway Shadow Board and Women in Social Housing (London) facilitating training and mentoring for members. Loraine is currently a member of the PPCR team providing Independent Resident Advisor services in Northumberland Park, Haringey., Dollis Valley, Barnet, New Avenue, Enfield and for a number of TMOs in Hackney.
Helen is a seasoned and experienced community development practitioner with over 20 years of community capacity building and support experience in the housing, regeneration and education fields. She also has wide ranging experience of teaching community development and working with people skills in further and higher education. Helen works effectively with social housing residents; enabling local people to effectively create projects that bring communities together, and develop stronger community cohesion.
Helen has experience across a number of prominent Housing Associations in London including Poplar Harca and Hyde Housing in Community Investment and Development roles. She also has third sector experience and can provide support in fundraising and bids for community projects. Helen currently lectures at London Metropolitan University on the BSc Community Development and Leadership undergraduate degree course. Helen is a member of the PPCR Independent Advisor team for the residents of Central Hill Estate in Crystal Palace, London Borough of Lambeth and Silchester Estate in West London.
Pamela is a qualified architect and has many years of experience working with local and workplace communities developing consultation and engagement strategies alongside both internal and external stakeholders. Her aim has always been to maximise participation and trust in the consultation process. This lies at the heart of her approach to effective community engagement in any regeneration or housing renewal project. Pamela’s work incorporates effective design and data capture, alongside analysis and reporting of the consultation activities. The core aim of her work is to maximise the relevance and impact of consultation on the project progress and outcomes. She is also a qualified Project Manager (PRINCE2 practitioner) and has worked on a range of community projects both as an architect and as a project manager, seeing initial designs and ideas through to successful building.
Recently she worked as part of the PPCR team with responsibility for developing the Residents’ Design Brief in Central Hill Estate Regeneration, Lambeth. Pamela is currently a member of the PPCR team providing Independent Resident Advisor services in Northumberland Park, Haringey and specialist architectural advice in Copley Close, Ealing and Knights Walk in Lambeth.
Amanda is a highly experienced and effective communicator and has used this skill to engage and inspire people of all ages and walks of life. She is intellectually creative and has a track record for finding fun and imaginative solutions to complex issues. She is also very experienced in supporting non-profit organisations to achieve their strategic aims and has a talent for translating these goals into measurable outputs and outcomes. She has over 10 years experience working in the social housing and regeneration. In her roles in the London Boroughs of Lewisham and Lambeth she was responsible for building and maintaining housing regeneration partnerships and led on a number of stakeholder consultation exercises. She is a qualified trainer and developed and delivered a ‘Young Entrepreneur Programme’, which consisted of a range of workshops for young people from disadvantaged backgrounds.
Amanda was the main contributor to a toolkit on how to engage with under –represented groups. This toolkit formed the main body of a report: “The Importance of Community Owned Performance Indicators” published by the Chartered Institute of Housing. The report was one of the outcomes of a research study that was externally funded by De Montfort University on performance management and stakeholder engagement in social housing, which was supported by DCLG and the Audit Commission.
In her work with PPCR, Amanda has been directly involved in empowering local communities through actively employing the skills and talents of residents to establish and meet the collective goals of their local community. She is committed to empowering local communities through intensifying local participation, and is adept at employing the skills and talents of residents to meet the collective goals of their local community.
Catherine Michelet, BSc (Hons), Research Consultant
Catherine has a degree in Applied Social Science and Social Research from the University of North London. She specialised in EEC issues and conducted research into ESF funding. For the last 10 years she has been working as a Consultant with PPCR co-ordinating and managing both qualitative and quantitative research assignments.
Catherine has the necessary knowledge, skills and experience to interpret, evaluate and carry out research in any housing or regeneration-related setting. She is particularly experienced in the co-ordination and management of major consultation exercises as well as data analysis. For each research project she commences with creating a strategy for successfully achieving the project targets. Her latest research projects were the Skills, Training and Employment survey on the Colville Estate on behalf of the Hackney Council and Ways into Work in partnership with two major construction companies as part of their scheme to offer training and employment opportunities for local people, Perronet House & Princess Street survey looking at Tenant Management Options on behalf of Southwark Council, and the “What could be the future be for your neighbourhood?” regeneration survey in Haringey looking at residents priorities and aspirations for the regeneration on behalf of the 3 local Residents Associations, NPRA, SALB RA and CLARA (sheltered scheme). Catherine is also experienced in conducting residents Test of Opinion on future housing Options and in conducting Continuation Ballot for TMOs.
Catherine provides invaluable information to assist informed decision-making. Along with the research aspects of her work, her role also includes important administration and consultation tasks. Catherine is also in charge of the some of the PPCR social media: Blog, Twitter and Facebook.
We have a team of 12 experienced fieldwork researchers based in the London Area. Through this team we are able to conduct a wide variety of both qualitative and quantitative research projects, either stand alone, or as part of regeneration assignments. Our approach is designed to maximise direct resident contact and our methods include postal, telephone, face-to-face, and online questionnaire surveys. In addition, to project management of these tasks, Catherine Michelet also co-ordinates health and safety, code of conduct and research standards training for the team. Prior to each assignment the team is fully briefed on the details of the assignment, including a risk assessment. In a number of previous assignments we have recruited and trained local people to join our team.