Suffolk TMO asked PPCR for their expertise in reviewing all their policies and procedures outside of standard Hackney practice – including staff management processes, procurement and management of finance.
With the help of Loraine at PPCR Suffolk TMO achieved the NFTMO KiteMark award which recognise that Suffolk TMO provide above standard performance for staff and customers
PPCR evaluated Board and staff training needs which was delivered through In The Driving Seat courses
PPCR advised Suffolk TMO on their Business continuity planning to establish a contingency plan to deal with emergencies
PPCR also advised Suffolk TMO about collecting former tenant arrears thus creating a new service and source of income