Resident Liaison Officer – Colville Estate Phase 3; Anthology
Anthology are seeking someone living on the Colville estate to become their Resident Liaison Officer. This role involves working closely with Anthology to deal with resident queries, liaise with Hackney Council on on-going resident issues and work closely with the Resident Liaison Officer within Higgins to ensure good coordination between operations that will affect those living in and around Colville.
There is a job description attached. Please have a read through and if you are interested please contact David Newey at email@example.com or telephone 07818646060 for an informal discussion and to register your interest. We want to hear from you by Friday 27th May – formal applications will start after this date.
Purpose of the role/role overview:
The role of the Lead Resident Liaison Officer (RLO) is to maintain the relationship between residents and contractors to allow for the smooth running of the Anthology site (Phase 3). The RLO will also work alongside the full time Resident Liaison Officer on the concurrent Higgins development (Phase 2). The role will last through the development phase of approximately three years.
The role will entail working closely with key stakeholders in the area, including CETRA, Colville residents, the Council, ITLA and elected Members. The RLO will provide support as required to management within Anthology and the Architects, KCA whilst working closely with Hackney Council to ensure the development remains on course with residents and contributing to understanding the changing context.
The role will be based on site at Colville but occasional meetings will be held off site at the developer’s office in Central London or other site visits may be required.
General duties/Key responsibilities:
Maintain good working relationship with developer on Phase 2 through the Resident Liaison Officer. Pick up on common themes and action where needed.
To produce weekly reports on project progress and issues raised for Anthology. Template reports to be provided.
Attendance of resident meetings which may occur outside of working hours
Deliver prompt, accurate and relevant information through written and verbal correspondence
To minimize and manage complaints
Offer support to residents on a one to one basis and be a buffer between Anthology, the architects and sub-contractors working on site and residents;
To maintain up to date records of documentation
Maintain a professional approach to working
Ensure that all information from residents or Anthology is treated as confidential;
Assist to organise and attend Client meetings / Resident meetings / Resident events
To keep all lines of communication open between all parties to ensure the smooth running of the works
Working with prospective residents, be an ambassador for the Colville redevelopment and suggest initiatives to integrate into existing community
Maintain communication with the recognized tenants group CETRA and deal with issues raised in relation to the development
Report to Hackney Council Officers on a monthly basis on progress. Provide written updates as required and early warning for resident issues.
Bring day to day housing management issues to the Housing Officer.
Hours of Work and Remuneration:
The RLO’s work will reflect the phases of the development. In the early stages this may be up to 10 hours a week and at the busier times the role may require additional hours. The hours will be agreed and discussed prior to starting, however the RLO must maintain a level of flexibility as required.
The RLO is a paid role. The role will be paid in line with the London Living Wage. Payment terms can be discussed further with Anthology at interviews.